FAQs
Answers to frequently asked questions.
10 articles
- My card payment is pending, or I'm waiting for a refundWhat pending payments, cancellations and refunds look like on your card.
- How long does identity verification take?Usually a few minutes, sometimes up to 72 hours.
- What does my verification status mean?Every status explained, and what to do next.
- My verification didn't pass. What can I do?What "Not passed" and "Closed" mean, and your next steps.
- I made a mistake in my name or date of birthHow to fix your details before verification.
- Why can't I add money, send money or get a card?These unlock once your identity is verified.
- I sent crypto, but it's not in my balanceWhat to check if your deposit hasn't arrived.
- I sent crypto to the wrong network, or the wrong tokenWhat happens to coins we don't support or that used another network.
- What does my withdrawal status mean?Every withdrawal status explained.
- Why was my card payment declined?The most common reasons, and how to fix them.