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I sent crypto, but it's not in my balance

What to check if your deposit hasn't arrived.

Deposits usually land shortly after the network confirms the transfer. If yours hasn't shown up yet, check these first:

  1. You sent a coin we support. The full, up-to-date list is always in the app under Home → Add money.

  2. You used the network shown on your address screen.

  3. The transfer is confirmed on the blockchain. Your sending wallet or exchange shows this.

If everything looks right and you still don't see the money an hour after it was confirmed, contact support. Please include the transaction hash (also called TxID). It helps us find your transfer much faster.

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