When you pay with your card, the shop first reserves the money. Until the shop completes the payment, you'll see it as pending. That's completely normal, and it usually doesn't last long.
Here's what can happen next:
The payment goes through. It stops being pending. Nothing to do on your side.
The shop cancels the payment. The money goes back to your card, and we'll send you a notification.
You get a refund. The money comes back to your card as soon as the shop sends it. That's up to the shop, and it can take a few days.
Refunds and cancellations always go back to your card balance.
Has a payment been pending for a long time, or is a promised refund still missing? Write to us in the app, and we'll look into it together.